Frequently Asked Questions

All your pressing questions answered. If you have any others, please contact us!

How long will my project take?

While each project is different, you can expect a 6 to 8 week turnaround for our branding projects. We will discuss timelines and deliverables with you prior to commencement of each project and guide you through each step of the process. Please let us know if there are any significant timeframes we need to be aware of.

Is there a waiting list?

Yes. Focusing on quality over quantity, we take on a very limited number of new clients per month to ensure that each project gets our full attention. While there is often a cross over of multiple projects running at once, we work with a queue system. Please contact us to check our availability – our current waiting list is 2 weeks.

How can we make this a smooth process?

Great communication is key. We get it, you’re busy running your business, but in order for us to deliver our work on time, we need you to help us help you by getting back to us in a timely manner. We like to schedule weekly meetings to keep the project on track. Please allow time to review and discuss our work with your stakeholders and prepare for our weekly meetings. We also appreciate constructive feedback to help bring you vision to life.

How much is my project going to cost?

That depends on how long is a piece of string? To establish the cost of your project, we ask you to fill out a briefing form to establish the scope of your project. While we do have a set of standard Branding Packages on offer, we take each project carefully into consideration and may provide you with a customised estimate. Design is not a commodity, the more you invest in us the more we can invest in your project.

What are the payment options?

Your project can commence as soon as we have received your payment. If you’re ready to get started, a 5% discount applies if you pay for your branding project upfront. For your convenience, we also offer direct debit payment plans for our branding projects that are spread out over 4, 8 or 12 weeks totalling the full amount. All project payments are accepted online, payable through our PayPal or PaySmart payment providers. Please make sure you read and understand our Terms & Conditions.

Is it safe to pay online?

Yes. We offer a secure online payment option for upfront payments through PayPal. You can use your PayPal account or credit card details to process your payments. The PayPal service is PCI-DSS (Payment Card Industry Data Security Standards) compliant.

We offer a secure online payment option through FFA PaySmart for direct debit payment plans. You will need to provide your Driver’s Licence number as well as your bank or credit card details to process your payment plan. The FFA PaySmart service is PCI-DSS (Payment Card Industry Data Security Standards) compliant. Please make sure you read and understand our Terms & Conditions. PayPal & FFA PaySmart Terms & Conditions also apply.

I live in another country, can we still do business together?

Yes! We can and do work with clients world-wide and we love it. It just means we conduct business via phone, Skype and email. If you are in Melbourne town, it is great to meet in person.

I just want a logo - I know what I want, can you whip it up quickly?

Sorry but no. We follow a unique branding process that is very in depth and custom to your business. We work closely with you to develop a creative Brand Strategy and a strong look and feel for your business, utilising our design, business and marketing skills.

I dont need a brand strategy - I just need a logo, can you do it exactly like I want?

Sorry but we don’t just design logos out of thin air or take strict direction. We dig deep into your business philosophy, company culture and research your competitors to develop a true brand identity that will translate the soul of you brand into a compelling story for your ideal clients. You’ve hired us to be creative… so let us.

I don't need a business card or any extras with my branding package. Can you give me a discount?

Items such as business cards, letterheads and email signatures are free extra’s that we include as part of our standard Branding Packages. You can leave them out if you wish, but the price for the branding remains the same. Extra elements incur additional costs as they are outside the scope of the project. Ask us about custom Branding Packages if you have other requirements.

I just have one more little change - it should only take a few seconds!

We wish we could just blink and changes would magically appear…but they don’t. It takes quite a lot of time to open files and make adjustments, even though they may seem tiny. Your Branding Package includes three rounds of client changes, so we ask you to carefully consider anything you want altered and try to group it all together in your feedback. Any additional changes after your three rounds will be billed additionally at our standard hourly rates of $165+gst per hour. We will notify you how long we think things will take.

I'm in a hurry, I need this project done yesterday. Can you squeeze me in?

Graphic design is a highly creative process that requires reasonable amounts of time to complete. If your project is deemed urgent and required to take priority over other projects or completed faster than estimated, we may offer you our VIP Express Service which will be calculated at 125% of the total project fee. The VIP Express Service is subject to availability and is not guaranteed.

What exactly do I get?

We create brilliant brands, unique logos and memorable marketing based on carefully considered strategies. We basically live and breathe your business and your project until our work is done to deliver your new brand identity. Your actual deliverables may include logo files, brand guide, strategy document, stationery and so on, and are outlined in your Branding Package.

How will I receive my files?

Assets such as logo files and brand elements are supplied in vector, jpeg and png formats. Any printed deliverables will be supplied as high resolution press ready PDF files, and if requested, we will take care of the printing and deliver your printed items. You will also receive a brand guide, and depending on your Branding Package, you may receive a Brand Strategy Document in PDF format. Depending on your project, you may require templates e.g. powerpoint, please contact us to discuss your needs.

My in-house designer needs the working files. Can you send them over?

No. Original working files are like the secret blue prints that bring everything together. To maintain the high integrity of your brand, and our work, working files are protected and remain the sole property of Maja Creative. When working with us, you are purchasing a finished product that cannot be edited. Please refer above to check what will be delivered.

Can you take care of the printing for me?

Yes, your Branding Package includes a print quote from our preferred printer. We help you select the best finishes for your printing needs and liaise with our select team of specialist printers to get the best results for your project needs.

The colours look different on my screen than in print. Why?

Online applications use the RGB colour system which is different from print but many devices have different types of screens that may be calibrated differently, so chances are that the designs we create and email to you will look different on your device than ours. In print, offset printing uses the CMYK colour system while digital printing again uses RGB and large format printing may have its own constraints. While we try to ensure that you branding is consistent everywhere, it impossible to match colours every time, so please be aware that there may be slight variations between applications. We suggest you select one screen as your benchmark.

I need other marketing bits and pieces. Can you help me?

Of course, we would love to! In fact, we prefer to roll out your new branding to other marketing pieces and become your brand keepers – ensuring the integrity of your brand is kept consistent across all customer touch points. Ask us about our other services – brochures, flyers, car wraps, websites, digital etc.

I also need a website, can you help me?

Yes, we work together with our extended team of web developers, copywriters and SEO specialists that are experts in their field. We follow a similar in-depth process as your brand strategy, to create a website and online strategy for your business that is aligned with your new brand identity. In fact, we often work on these projects in tandem or consecutively to ensure best results. Contact us to discuss your website needs.

I have other ongoing changes and new projects, can you help me?

If your project is finished and you have new jobs or need your marketing pieces constantly updated, we’d love to support you. Please ask us about our Maja Creative Bar Tab.

What are your terms and conditions?

This is a guide to our Frequently Asked Questions, but please make sure you read and understand our Standard Terms and Conditions before you commence your project with us.